Shipping policy
We ship domestically within the United States. Please allow 3–5 business days for processing and fulfillment. Once shipped, delivery times may vary based on your location and the carrier.
You will receive a confirmation email with tracking information once your order is on its way.
Damaged or Incorrect Orders
7-day window: If your product arrives damaged or you receive the wrong item:
- Contact us within 7 days of delivery at support@buniorganics.com
- Include your order number and clear photo evidence of the issue
- If approved, we will offer a replacement or store credit
Claims submitted after 7 days or without supporting evidence cannot be accepted.
Carrier Delays & Lost Packages
Once shipped, we are not responsible for carrier delays or lost packages, but we will do our best to help you locate a missing order.
Important Notes
- We are not responsible for lost or stolen packages marked as “delivered” by the carrier. Please reach out to the carrier directly.
- Incorrect shipping information provided by the customer may result in a failed delivery. We cannot refund or reship in such cases.